By: Alu Aluzan – Aran
Gone are the days when restaurants and hotels can dictate their programs and menu to the customers. In fact, your customers are now the one shaping who you are as a brand. You are compelled to answer these business questions : Are you reliable? Are you someone they’d like to go back to? Do you deliver consistent service? Are you creating the compelling experience for your customers? Or even, how your profit is tied to your customer journey!
Courage Asia Management and Consulting brings you The Customer Journey in the Experience Economy on May 3, 2016 from 10:00am – 5:00pm at Garden 1-3, Edsa Shangri La, Mandaluyong City.
Seven top notch resource speakers will be sharing their expertise in giving the best Customer Experience.
– Jet Cornejo CEO of Team Excite will talk on “Branded Customer Experience the Lasts a Lifetime.”
– Michelle Garcia, Director of Marketing Communication of Mariott Hotel Manila will tackle “Creating Larger than Life Customer Experience During Larger than Life Events.”
– Pearl Peralta – Maclang, Director of Sales and Marketing of Marco Polo Davao will present “How Branding and Customer Experience go Hand in Hand”.
– Premier workshop facilitator Jopet Pedroso will share “The Inseparability of Profitability and Customer Journey”.
– Roy Quejada, COO for Yellow Cab and Jamba Juice will talk on “Consistency and Standardization in the Customer Experience”.
– Martin SNG, founder of Service Quality RX will talk on “Service Quality in Customer Experience”.
– Homer Nievera, Heartshaper, CEO and Group Publisher, Chairman of Bootstrap Ventures and Red Bus Ventures, MediaBlast Digital Chairman and Chief Strategies will expound on “How Technology is Shaping the way Customers Engage with Brands.”
For registration and inquiries you may contact Ms. Camille Pabilic at (02) 437 – 2636/ (0935) 311 – 2668 or email us at register@courageasia.ph.
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